Grand Cappadocia Hotel

Awesome establishment, from the moment we walked in through the arched front door. We were treated to a welcome coffee in the elaborately decorated front lounge, looking out over Goreme. The staff were extraordinarily helpful at all times. Our room was not huge, but comfortable, quiet and very well decorated, and looked out over the castle-like courtyard and pool. Exploring the site, the open roof with the breakfast room had beautiful 360 degree views, covered seating areas and also carpeted areas for outdoor gatherings. When the balloons fly in the early morning, this is the best place to view them as they fly low overhead. Although there is no evening dining provided in the hotel, all of central Goreme is only a few minutes' walk away, with options aplenty. Breakfast is an extensive and delicious buffet in a purpose-built glasshouse on the roof. We will be recommending this hotel to friends.

- Location - Customer Service Celal was very welcoming and helped us with luggage upon arrival and at the time of departure. He also arranged ATV tour and swirling dervishes’ performance tickets for us. At check out time, we forgot one of our bags at the reception but we realized the mistake after reaching Kayseri Airport (1 hour away). Celal immediately dispatched a cab with our bag to the airport, however, there was not enough time as boarding would have closed by the time cab had reached the airport. I requested Celal to send the bag via bus and I would collect it from the bus station in Istanbul. Instead, he asked his brother (Cemal) to deliver the bag to us in Istanbul. Cemal took the next immediate flight from the nearby Nevsehir Kapadokya Airport and handed over the bag to us at IST. The brothers really saved the day and I am really grateful to them for going above and beyond. Would highly recommend the hotel because of Celal’s excellent hospitality.

The staff was really great. Helped us with transfers and taxis and addressed a few issues we had during our stay.

The hotel is fantastic and Halil, who welcome us when we arrived at night, is so accommodating, helpful and nice. He helped us with our day trip booking and adjusted it according to our needs. The hotel dog "Teddy" is so charming and well behave. Rooms are spacious and very neat. Breakfast was fantastic as well. After our hot air balloon ride, we had the opportunity to seat in the roof terrace and took loads of pictures. We were served with hot tea as well. All the staff are really nice and made our stay special, it's a shame that we were only there for an overnight stay (12-13 Nov 2024). * Because we were only there for a very short time and trying to do as much, I was sending messages to the hotel staff for any query prior to our arrival, and my questions were always answered promptly. We had to change our plans due to Airline issues and still the hotel has managed to be flexible with the arrangements made. We haven't arrived yet, and already we were being taken care of which was reassuring.

Great location, short level walk to the town centre. Spacious room with comfortable bed. Staff were really helpful with any questions and helped with bookings and advice on the area. Breakfast was excellent. Really don’t know how anyone could complain. Super terrace to watch the balloons in the morning. Excellent value for money.